AuCom is represented across the globe. Here you can find our international locations – always close to our customers and projects.
Our team – your local experts
Our teams in Germany and around the world combine technical expertise with personal service.
Contact
Get in touch – we’re here for you!
Do you have questions about our products, need more information, or require support? Our team is happy to assist you. Reach out to us through the options below – we look forward to hearing from you!
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Use our contact form to send your inquiry directly. We’ll get back to you as soon as possible.
Dorothee Bonse
Director Marketing
Frequently asked questions
Here you’ll find answers to the most common questions about our products, shipping, and services.
I want to return my products – how do I proceed?
If you wish to return a product, please contact our support team first at mcs.webstore@aucom.com. We’ll guide you through the return process and provide all necessary information.
How long does shipping take?
Delivery within Germany usually takes 3–10 business days. For international orders, shipping times may vary.
Which payment methods do you offer?
We offer common payment methods such as credit card, instant bank transfer, and invoice payment. The exact options are displayed during checkout.
Can I track my order status?
Yes, once your order has been shipped, you’ll receive a tracking number via email that allows you to check the status of your delivery at any time.
Do you offer international shipping?
Currently, we only ship within Germany. In the future, we plan to offer shipping across Europe and worldwide.
How can I contact your customer service?
You can reach us by email at mcs.webstore@aucom.com or by phone at +49 2526 93880 - 0. Alternatively, you can use our contact us.
Are your products customizable?
For certain products, we offer customization options. Please contact us directly to discuss your specific requirements.
How can I stay informed about new products and offers?
Simply subscribe to our newsletter to receive regular updates and news.
Our global offices – your worldwide partner
Germany
Sales, Service & Manufacturing
Middle East
Sales & Service
New Zealand
Sales, Service & Manufacturing
South Korea
Sales & Service
China
Sales & Service
USA (Benshaw)
Sales, Service & Manufacturing
Canada (Benshaw)
Sales, Service & Manufacturing